Frequently Asked Questions (FAQ)
FAQ | Track Side Threads – Train Lover T-Shirts
Find answers about shipping, sizing, returns, and ordering from Track Side Threads. Train-inspired t-shirts made for comfort and everyday wear.
We want shopping at Track Side Threads to feel easy, clear, and stress-free.
Below are answers to the most common questions we receive.
If you don’t see what you’re looking for, feel free to contact us — we’re happy to help.
🚆 Orders & Products
What do you sell?
Track Side Threads creates train-inspired t-shirts for train lovers, railfans, and neurodivergent minds. Our designs celebrate rail culture, comfort, and wearing what you love.
Are your shirts unisex?
Yes. Our t-shirts feature a classic unisex fit that works well for everyday wear.
If you prefer a looser or more relaxed fit, we recommend sizing up.
Are your products sensory-friendly?
Comfort is a top priority for us. Our shirts are selected for:
- Soft, breathable fabric
- Comfortable everyday wear
- Easy, non-restrictive fit
Many customers who value sensory comfort enjoy our tees, though individual preferences may vary.
📦 Shipping & Production
How long does it take to receive my order?
All shirts are printed on demand, just for you.
- Production time: 2–5 business days
- Shipping time: 5–10 business days (varies by location)
You’ll receive a tracking email once your order ships.
Why are items printed on demand?
Printing on demand allows us to:
- Reduce waste
- Avoid overproduction
- Focus on quality rather than mass inventory
Each shirt is made specifically for your order.
Do you ship internationally?
Shipping availability depends on your location.
Shipping options and rates will be shown at checkout.
🔄 Returns & Issues
Do you accept returns or exchanges?
Because items are made to order, we can’t accept returns for buyer’s remorse or incorrect sizing.
However, if your item arrives with:
- A printing error
- A defect
- Damage during shipping
Please contact us and we’ll make it right.
What if I ordered the wrong size?
We recommend checking our Size Guide before ordering.
If you’re unsure:
- Size up for comfort
- Contact us before placing your order — we’re happy to help
💳 Payments & Checkout
Are these subscription products?
No. All purchases are one-time only.
There are:
- ❌ No subscriptions
- ❌ No recurring charges
What you see at checkout is exactly what you pay.
Is checkout secure?
Yes. Our checkout is fully secure and encrypted.
We accept major payment methods supported by Shopify.
🧠 About Track Side Threads
Who is Track Side Threads for?
Our brand is for:
- Train lovers and railfans
- Neurodivergent individuals and supporters
- Anyone who values comfort and thoughtful design
If trains bring you joy, calm, or inspiration — you’re in the right place.
How can I contact you?
You can reach us anytime through our Contact Us page or by email:
We aim to respond within 1–2 business days.
💛 Still have questions?
We’re always happy to help.
👉 Visit our Contact Us page
👉 Or send us an email and we’ll get back to you as soon as possible